Terms & Conditions
Effective Date: April 16, 2026
These Terms & Conditions govern your access to and use of electbenz.com and the services provided by Joycreate Ecom Tech Limited (“Norvex Aluminate”, “we”, “our”, or “us”). By using this website or placing an order, you agree to these Terms & Conditions.
1. Company Information
Company Name: Joycreate Ecom Tech Limited
Address: RM.517 New City Centre, 2 Lei Yue Mun Road, Kwun Tong Hong Kong
Email: [email protected]
2. Nature of Services
We provide selected digital gaming products and related virtual services, including game top-ups, virtual currencies, account credits, in-game items, and other supported digital goods. Product availability may vary by game title, region, platform, server, and technical compatibility.
3. Independent Platform Notice
Unless expressly stated otherwise, Norvex Aluminate is an independent digital goods platform and is not affiliated with, endorsed by, or sponsored by any game publisher, developer, platform operator, or trademark owner.
4. Customer Responsibility
You are responsible for reviewing all product details before placing an order and for submitting accurate and complete information, including game title, UID, player ID, region, server, platform, character information, or any other data required for fulfillment.
We are not responsible for fulfillment issues caused by incorrect, incomplete, or outdated information submitted by the customer.
5. Order Acceptance
We reserve the right to accept, reject, hold, limit, or cancel any order at our discretion for reasons including product unavailability, pricing errors, technical issues, payment risk, duplicate transactions, suspected fraud, or compliance concerns.
6. Pricing and Payment
All prices shown on the website are subject to change without prior notice. We reserve the right to correct typographical, technical, or pricing errors at any time. By placing an order, you confirm that you are authorized to use the selected payment method and that the information submitted is accurate.
7. Digital Delivery
Most products sold on this website are digital goods delivered electronically or credited to the relevant game account. Delivery times are estimates only and may vary depending on payment confirmation, manual review, product requirements, or technical conditions.
8. Refunds and Cancellations
Refunds and cancellations are governed by our Refund & Cancellation Policy. Once a digital product has been successfully delivered to the correct account or destination provided by the customer, the order is generally final and non-refundable unless otherwise required by applicable law.
9. Fraud Prevention
We reserve the right to conduct transaction review, payment verification, fraud screening, and other risk-control checks. Orders may be delayed, suspended, or canceled if suspicious activity is detected.
10. Intellectual Property
All game titles, logos, names, trademarks, images, and related content belong to their respective owners. Their appearance on this website is for descriptive, identification, or compatibility purposes only.
11. Limitation of Liability
To the maximum extent permitted by law, Norvex Aluminate shall not be liable for indirect, incidental, consequential, or special damages arising from the use of this website or the purchase of digital products. Our total liability for any specific order shall not exceed the amount paid for that order.
12. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws applicable in Hong Kong, unless mandatory consumer protection laws provide otherwise.